I write this not from a place of bitterness but of transparency, in hopes that both company and customer may benefit from shared experience and mutual accountability.
On May 5th, I placed an order for the Luxe XR Max 2—an advanced device I eagerly anticipated using as a step forward in my personal vaping journey. It was to replace my previous model, and I had chosen Vaporesso specifically for its reputation of cutting-edge innovation and reliability.
However, as of today, May 17th, I have yet to receive my order. While I understand that international shipping and customs delays may arise, the lack of timely communication or tracking updates has cast a shadow over what should have been an exciting upgrade.
I’ve read and watched official content from Vaporesso promoting the very same product I ordered, now featured as new and available. Yet mine—ordered almost two weeks ago—remains in limbo. No tracking update. No explanation. Only silence.
This is more than a customer complaint; this is a plea for consistent customer service.