The website named “[UV COMMUNITY]” is legally owned and operated by Shenzhen Smoore Technology Co., Ltd. and its affiliated companies (hereinafter referred to as ‘we’, ‘our’, or ‘us’). For the avoidance of doubt, we also reserve the right to adjust the name of [UV COMMUNITY].
“User” or “You” refers to the user of [UV COMMUNITY]. “Your” should be understood accordingly.
In this policy, we describe our practices of collecting, using and providing personal information in accordance with relevant laws, regulations and technical standards, and further elaborate on your rights related to personal information.
This policy is closely related to the products/services of our website that you use. When you download, install, start, browse, register, log in and use the services of our website, we will handle and protect your personal information in accordance with the terms of this policy.
Please read this policy carefully and fully before using/continuing to use our website. When necessary, make appropriate choices in accordance with the guidance of this policy. If you do not provide us with specific personal information, it may result in our inability to provide you with the services of the website or restrictions on the use of our website services, or the inability to achieve the service effects we intend to achieve.
Contents
I. What Information Do We Collect
II. What Do We Use Your Information for
III. How do We Store and Protect Your Information
IV. What is your data retention policy
V. How do you Manage Your Personal Information
VI. Do We Use Cookies and Other Similar Technologies
VII. Do We Disclose Any Information to Outside Parties
VIII. Special Notes on Third-Party Links
IX. Children’s Online Privacy Protection Act Compliance
X. Online Privacy Policy Only
XI. Changes to Our Privacy Policy
XII. How to Contact Us
XIII. Other
IX. Supplementary Privacy Statement
I. What information do we collect?
The information we may collect on the Site includes:
1.We collect information from you when you register on our site to comply with the age requirement set by the US FDA for e-cigarette users, we will verify your age through pop-up windows on the homepage. If you are under 21 years old, you will not be able to purchase our products.
2.When registering on our site, you may be asked to enter your name and e-mail address. You may, however, visit our site without registering. Your e-mail address will be verified by an email containing a unique link. If that link is visited, we know that you control the e-mail address.
3.When registered and posting, we record the IP address that the post originated from. We also may retain server logs which include the IP address of every request to our server.
4.When you place an order for a transaction or to complete a transaction, we will collect your transaction product/service information, order number, order time, transaction amount, payment method, consignee’s name, address, contact phone number, and logistics information.
5.To optimize device compatibility and enhance user experience, we collect information about your mobile device model.
6.When necessary, we will collect your geographical location information. However, before collecting any of your geographical location information, we will obtain your separate authorization.
The collection of your geographic location information is exclusively used for (1) identifying nearby retail outlets, (2) facilitating gift redemption procedures, and (3) optimizing service delivery. Such processing is required for fulfilling our contractual duties to you, specifically pertaining to in-store services and member benefit realization.
After completing registration and submitting your information, you will be eligible to participate in our sweepstakes. For specific rules, point accrual standards, and reward redemption terms, please refer to the r elevant rules on this website.
II. What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To improve our site — we continually strive to improve our site offerings based on the information and feedback we receive from you.
To improve customer service — your information helps us to more effectively respond to your customer service requests and support needs.
To send periodic emails — the email address you provide may be used to send you information, notifications that you request about changes to topics or in response to your user name, respond to inquiries, and/or other requests or questions.
To assess account security — detect and prevent fraudulent transactions, monitor against theft, and protect against criminal activity or other security incidents.
To redeem gifts — your location information will be used to match you with nearby store services. Once your points reach the specified threshold, you may visit the designated store to collect your gift.
III. How do we store and protect your information?
The data that we collect from you may be transferred to, and stored at, a destination outside the America Area.
Where your information is transferred outside the America Area, we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognized legal adequacy mechanism, and that it is treated securely and in accordance with this privacy policy.
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
IV. What is your data retention policy?
We will make a good faith effort to:
Retain server logs containing the IP address of all requests to this server no more than [360] days.
We will also periodically review the data we hold, and erase or anonymize it when no longer need it. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You will not be identified from aggregate information retained or used for these purposes
V. How do you Manage Your Personal D ata
- Access and correction of your information
You have the right to access your personal information, including but not limited to name, contact information, email address, shipping address, etc. You can view and modify your personal information at any time by logging into the website.
If you discover that your personal information is incorrect or needs to be updated, you can correct it at any time through the website platform or by contacting customer service. After receiving your correction request, we will promptly process it and reply to you within a reasonable time.
- Deletion of your information
You have the right to request us to delete your information under certain conditions. For example, when your personal information is no longer needed for the purpose of collection, or when you withdraw your consent, you can request us to delete your information. You can make a request to delete your personal information through the website platform or by contacting customer service. After receiving your request, we will review it and delete your information within a reasonable time. After deleting your information, we will no longer provide you with related services, and you will need to bear the corresponding consequences on your own.
You can also delete your information yourself on the account interface. We have added the ‘Delete My Account’ feature to facilitate the removal of your account when needed.
- Limitation of processing of your information
You have the right to instruct us to limit the use or disclosure of your sensitive personal information to the necessary extent for providing services or goods. We will provide a link “Limit Use or Disclosure of My Sensitive Personal Information” on the homepage.
- Withdraw consent and opt-out:
Where the processing of your personal data by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us. You can also change your marketing preferences and/or no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
a. Noting your preferences at the time you register your account with the Site;
b. Logging into your account settings and updating your preferences; or
c. Contacting us using the contact information provided below
VI. Do we use cookies and other technologies ?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow). These cookies enable the site to recognize your browser and, if you have a registered account, associate it with your registered account.
We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
VII. Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
VIII. Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our site. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
IX. Children’s Online Privacy Protection Act Compliance
Our site, products and services are all directed to people who are at least 13 years old or older. If this server is in the USA, and you are under the age of 13, per the requirements of COPPA (Children’s Online Privacy Protection Act), do not use this site.
This online privacy policy applies only to information collected through our site and not to information collected offline.
XI. Your Consent
By using our site, you consent to our web site privacy policy.
XII. Changes to our Privacy Policy
In order to provide you with better services, we will update the terms of this policy based on the product updates and the relevant requirements of laws and regulations. These updates will form part of this policy. Without your explicit consent, we will not reduce your rights that you are entitled to under the current effective version of this policy.
If we decide to change our privacy policy, we will post those changes on this page.
XIII. How to Contact Us
If you have any complaints, suggestions, or questions regarding privacy rights, or if you have any doubts about this policy, you can contact us by sending an email to store@vaporesso.com. We will handle your requests as soon as possible.
IX. Supplementary Privacy Statement
If you reside in Virginia, Colorado, Connecticut, Utah, Oregon, Texas, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, or California, please refer to the supplementary privacy statement below.
The following content is applicable only to residents of Virginia, Colorado, Connecticut, Utah, Oregon, Texas, Montana, Delaware, Iowa, Nebraska, New Hampshire, and New Jersey.
According to the conditions of applicable laws, you have the right to request your data controller to:
a. Confirm whether your personal data is being processed and provide a copy of such data;
b. Correct inaccuracies in your personal data, taking into account the nature of the personal data and the purpose of processing consumer personal data, except in Iowa and Utah where this right is not available;
c. Delete the personal data you have provided or about you;
d. Choose not to have your personal data processed for the following purposes: (i) targeted advertising, (ii) selling personal data, or (iii) profiling for making decisions that have legal or similar significant impact on you.
When you use our products and/or services, we may collect, use, and disclose your device information, browsing and usage data, and purchase history for the purpose of targeted advertising as described in Section 2.16 of the first article. Some laws applicable to our processing of personal data set compliance requirements for our collection, use, and disclosure of personal data for the purposes of targeted advertising. You can click the three-line icon, click “Settings”, click “Privacy Settings”, click “Personalization Options”, and turn off the option to personalize advertising in our products and/or services to choose not to participate in targeted advertising and such sales.
California
The following content is applicable only to residents of California.
Notice of Collection: Regarding the types of personal information we collect, please refer to the first item above. The categories of personal information correspond to the personal information categories listed in the “Personal Information” section of the California Consumer Protection Act (CCPA) and their respective letter groups:
(A) - Identifiers, including name, mailing address, telephone number, unique personal identifier, IP address, email address, and account name.
(B) - Information that can identify you or associate with you.
(D) - Business information, including information about products or services purchased, obtained, or considered through our products and services, as well as other purchase or consumption history or consumption tendencies.
(F) - Internet or other electronic network activity information.
(G) - Geographical location data.
(H) - Audio, electronic, visual or similar information.
(K) - Inferences drawn from any of the above information reflecting your preferences and characteristics.
Regarding the purposes for which we use personal information, please refer to the second item above. We may collect, use and disclose the device information, browsing and usage data, and purchase history of California residents for cross-context behavioral advertising purposes, which CCPA considers as “selling” and “sharing” personal information. Below is a copy of our CCPA Privacy Policy, which includes our notice of opting out of the sale/ sharing of personal information.
We retain personal information only to the extent necessary for the purposes of processing personal information and as required by law. The duration for which we retain personal information depends on the purpose for which we collect and use it and the period required by applicable laws for us to retain personal information to comply with such laws (including to meet any legal, regulatory, tax, accounting or reporting requirements). Once personal information is no longer necessary for the purpose for which we collected it, we will delete it.
CCPA Privacy Policy:
A. Right to Know Personal Information Collected, Disclosed or Sold
We hereby describe the personal information of California residents that we collect, use and disclose. You have the right to request that we disclose the personal information of yours that we specifically collect, use, disclose and sell (“Right to Know”). To submit a request to exercise the Right to Know, please send an email to , and in the subject, indicate “California Right Request”. Please specify in your request the details you wish to know, including any specific personal information you wish to access.
We will require you to provide certain information to verify your identity. If you have a password-protected account with us, we may verify your identity through our existing authentication process for your account. The information we require to verify your identity will depend on your previous interactions with us and the sensitivity of the personal information involved. We will respond to your request in accordance with CCPA. If we refuse your request, we will explain the reason.
B. Our Personal Information Processing Practices in the Past 12 Months
In the following, we list the categories of personal information about California residents that we collected in the past 12 months, which are listed in the “Personal Information” section of the California Consumer Protection Act (CCPA).
a. Identifiers, including name, mailing address, telephone number, unique personal identifier, IP address, email address, and account name.
b. Information that can identify you or associate with you.
c. Business information, including information about products or services purchased, obtained, or considered through our products and services, as well as other purchase or consumption history or consumption tendencies.
d. Internet or other electronic network activity information.
e. Geographical location data. f. Audio, electronic, visual or similar information.
g. Inferences drawn from any of the above information reflecting your preferences and characteristics.
We directly collected all these types of personal information from California residents and used all these types of personal information in the manner described in the first item (the first item described how we use each type of personal information). We disclosed these information in the manner described in the second item.
C. Right to request deletion of personal information
You have the right to request the deletion of personal information we have collected or retained about you. To submit a request for the deletion of personal information, please contact us by email or submit an email request to store@vaporesso.com, and indicate “California Deletion Request” in the subject. Please clearly specify the personal information about you that you wish to have deleted in your request. According to the requirements of the CCPA, it can be all of your personal information.
We will require you to provide certain information to verify your identity. If you have a password-protected account with us, we may verify your identity through the existing authentication process for your account. The information we require you to provide to verify your identity will depend on your previous interactions with us and the sensitivity of the personal information involved. Once we verify your identity, we may require you to confirm that you wish to delete your personal information. Once confirmed, we will respond to your request in accordance with the CCPA. If we refuse your request, we will explain the reason.
D. Right to opt-out of the sale and sharing of personal information
We disclose personal information to third-party advertising networks and advertising partners who may use such personal information for their own purposes (including customizing advertisements for you), such use may constitute “sale” and “sharing” of your personal information as defined by the CCPA. You can exercise the right to opt-out of the sale and sharing of your personal information in our products and services by clicking “Settings”, clicking “Privacy Settings”, clicking “Personalization Options”, and turning off personalized advertising recommendations. You can also submit a request to opt-out by sending an email to store@vaporesso.com. Within the scope of our actual knowledge, we have not “sold” or “shared” the personal information of consumers under the age of 16.
E. Right to non-discrimination in exercising consumer privacy rights
You will not be discriminated against for exercising any rights under the CCPA.
F. Verification process and authorized agents
Only you yourself or an authorized representative acting on your behalf can make requests related to your personal information. In your request or when seeking additional information in response to us, you or your authorized agent must provide sufficient information for us to reasonably verify that you are the person whose personal information is being collected, which will depend on your previous interactions with us and the sensitivity of the personal information requested. We may require you to provide information to verify your identity. If you fail to provide sufficient information for us to reasonably verify your identity, we will not be able to fulfill your request. We will only use these information for verifying your identity and fulfilling your request.
You can designate an authorized agent to represent you to make requests under the CCPA. If:
a. The authorized agent is a natural person or an enterprise entity registered with the Secretary of State of California; And
b. You have signed a written statement authorizing the agent to act on your behalf.
If you submit an exercise of the right to know or a deletion request through the authorized agent, in addition to the steps described in item A and item C of the above paragraph, please have the authorized agent take the following steps:
a. Mail a certified copy of the written statement authorizing the agent to act on your behalf to [Office B, 28/F, EGL Tower, No. 83 Hung To Road, Kowloon, Hong Kong ]. (If you provide a receipt for the paid fee and the fee is reasonable, we will reimburse you for the cost of having the agent certify and send the statement to us); And
b. Provide any information as we require to verify your identity and your authorization for the representative to submit the request on your behalf in accordance with CCPA. The information we require you to provide for identity verification will depend on your previous interactions with us and the sensitivity of the personal information involved. If the representative fails to submit proof that they have obtained your authorization to act on your behalf, we may reject the representative’s request.
If you have provided a power of attorney to the representative in accordance with Probate Code Sections 4121 to 4130, you may not need to go through these steps and we will respond to any requests from the representative in accordance with CCPA.
G. Contact Information
If you have any questions about this policy or wish to exercise your privacy rights, please contact us by sending an email to store@vaporesso.com or by mailing a letter to [ Office B, 28/F, EGL Tower, No. 83 Hung To Road, Kowloon, Hong Kong ].
This document was last updated April 17, 2025.